Refunds, Returns & Cancellations

Your preview lets you review the likeness, composition and artistic style before purchasing. AI-generated portraits can differ from the original photos, so choose a result you are happy with and check the selected product details before payment.

If your paid file is missing, cannot be opened, is the wrong image or materially differs from the selected preview, contact us. We will investigate and provide a corrected file or another appropriate remedy, including a refund when we cannot resolve the problem or the law requires one.

Contact us promptly, preferably within 30 days of discovering a problem. This request does not shorten any statutory claim period.

Where permitted by law, a change-of-mind refund is not available after immediate digital delivery begins with your express consent and acknowledgment at checkout. If delivery has not begun, request cancellation promptly. Rights relating to defective, missing or misdescribed content remain unaffected.

Personalized prints are made to order. Request cancellation as soon as possible; if production has not started, we can cancel and refund the order. Once production begins, change-of-mind cancellation or returns may not be available for customized products, subject to applicable law.

If a print arrives damaged, defective, incorrect or materially inconsistent with the ordered product, contact us with your order ID and, when possible, photos of the item and packaging. We will arrange an appropriate replacement or refund. For a confirmed fault, we cover any required return shipping.

Do not return an item without contacting us for instructions. Any authorized change-of-mind return and its costs will be agreed before you send it; this does not affect mandatory rights.

Email contact@peakclix.com or use our contact form. Include the checkout email, order ID, a description of the problem and your preferred resolution. Never send full card numbers or card security codes. Keep the original file or packaging while we investigate.

Approved refunds are returned to your original payment method. We will confirm when a refund has been submitted; the time for it to appear in your account depends on your bank and payment method.

These policies do not exclude statutory remedies, withdrawal rights that have not validly ended, or protections for faulty goods and digital content. Where mandatory law gives you stronger rights, it takes priority.